Roman Z

Onboarding.Pro Joined almost 5 years ago

  • 2 stories
  • 4 comments
  • 8 upvotes
  • Posted to Are product tours/walkthroughs replacing regular user onboarding?, in reply to Gokul Suresh , Aug 21, 2017

    I disagree strongly, Gokul.

    In my experience there are two exceptions where step-by-step tutorials can work: senior citizens and employees.

    I think the first one is clear. In the second case you would typically see a company purchase a big piece of software and just needs employees to learn it by heart through step-by-step repetition. WalkMe has gone after this specific use case.

    For a typical self-service SaaS product though most users find tours annoying. The "click this and then click that" dynamic of a typical walkthrough is too restrictive and slow. To the point where you feel like it's insulting your intelligence.

    More on the subject at https://medium.com/saas-user-onboarding-resources/the-2-stages-of-user-onboarding-e7438f237eb4

    0 points
  • Posted to Are product tours/walkthroughs replacing regular user onboarding?, Aug 19, 2017

    Tours and walkthroughs suck.

    Most users don't need to know everything your product can do right away. There's probably one particular feature or use case that got them sold on the landing page, and they want to see exactly that when they sign up and enter the product for the first time.

    I think the biggest reason why we see lots of products go for a tour/walkthrough is because user onboarding is an afterthought. Where you build the product and the UI first and then try to retrofit onboarding on top of what you have.

    Redesigns are expensive.

    I agree with Ty here - short 2-3 step tours are good for existing users to point out a change in the UI if you moved things around, or to highlight a new item that may have gone unnoticed. But! It's not a replacement for a native, thoughtful, user success centered user onboarding.

    1 point
  • Posted to A UX Flow on how to increase engagement for news apps, in reply to Cosmin Madalin , Aug 04, 2016

    Absolutely agree. You want to show some value before asking the user to commit to any actions

    0 points
  • Posted to Design more useful, legible data tables, Aug 04, 2016

    Less IS more. I wish this was used more in financial reports.

    0 points
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