Be nice. Or else.
Hey Mattan, I agree. This isn't truly agile or truly waterfall, but somewhere in the middle.
Due to our current process (where we focus on several big features per release) there is a lot of iteration at the design and discovery phase which involves engineering leads. Sometimes this will include coded prototypes to validate things work as intended.
Once we move into the "develop" phase, you're right we continue to learn more and have to make changes, but we have hopefully massively decreased the risk of big changes at this point. Often during development, depending on the project, we'll have several micro design iterations.
Thanks! I find it helps provide some context for when sharing our reports. Helps those reading the report visualize who was testing it. Also helps me when I'm looking back at previous reports, seeing a photo can help me remember the user and what we chatted about.
Good question. Since the report is in our Wiki, we use inline commenting to have discussions around each issue and pull in the relevant PM, lead developer or lead designer. Out of that we either modify our designs and prototypes, if it's something we're working on, or if it has already been built create an issue for developers to look at (we use Jira). If it's something major then we'll pull in relevant team members and discuss over a whiteboard.
Also worth noting we tag our usability test reports in a way that they are pulled in to product requirement wikis, so hopefully they are always referenced even in future projects.
I just blogged about some of the tracking tools I'm using. In short:
Just started using FullStory which I think is really impressive. Can be a bit overwhelming, but if you track the right user attributes for filtering it's useful.
Some tools I'm using:
Used Heap before and was also really impressed. Made it easy to tag events retrospectively.
More info on tracking tools I'm using here.
Awesome! Was just asking a colleague for something like this yesterday. Perfect timing.
Be nice. Or else.
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