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UX/UI Designer Joined almost 5 years ago
Granted I am a designer... usually I asked fellow designers about problems I am dealing with right now.
If you don't have the time, remote testing is fine. It seems a lot, but the amount of time it takes to vet, schedule, and run in-person is worth it the $30 per test. These tools are fine for general usability.
TryMyUI - $300 for 10 tests
UserBrain - $290 for 10 tests
Usertesting.com - Arm & leg (there are like car dealers)
If you are validating an idea, in person is the way to go. I prefer using Zoom and just record the session because our users all over the US.
I enjoy reading articles around this topic. I struggle the most creating non-leading questions. The majority of articles I come across are more linear user paths to booking or purchasing. I deal with a lot of informational & resource sites.
The one thing I learned was the more you get your interviewees to talk, the more information they will remember. I have been on endless sessions that the user says "I have really don't have much" then 45min later they are still talking.
Usually, It's been
Tell me a little about yourself
What prompts you to visit the site?
How often would you say you go to the site?
What types of information are you trying to find?
Could you share your screen and walk me through how you found the content.
What was your overall experience using the site?
Can you tell me a time when you struggle using the site?
If I gave you a magic wand that you could make your life easier finding information, what would you be?
Oddly hate the term hustle. However, burn out never fun regarding what job you are in. Most of the time the more you work the less you actually do productivity-wise. I can deal with 1-2 weeks of non-stop work, but after that, it's all downhill. One time I lost my cool putting dishes away and kick a metal bowl multiple times in front of my wife. I had multiple panic attacks in the past, or just drank. Exhaustion is never fun and never talk about in person.
I never understood the bragging rights of saying how much you work. I did that when I was younger. Was I productive? Nope. All I knew was work. I found outlets through running, walking, growing veggies, planning baseball trips. I learned to take longer lunch breaks to take walks to decompress on busy weeks.
My largest sketch file is 266mb, which isn't bad compared to the days of photoshop. I rather learn how to reduce your png export files... I usually have to use a 3rd party tool to compress 80% of the file size.
I learned the same thing over the years. At the end of the day, we are all web designers....
or maybe I am a User-Centric Rockstar Product Interface Experience Designer and Writer!
It's funny they went from the leading prototyping tool to non-existent due to Figma, XD, and Sketch. The last I heard was their tool beta launch to nothing.
I had one of these "Dribbblers" on my team... I was very sad when he left. I learned a lot from his styling. Sure he struggled with complex designs, but god he can knock out marketing pages/materials out of the park.
...If only there was a position or a career that only focused only on design.
Thanks for the smart tip about putting the calendly link after the survey and asking if they prefer phone or in-person chat. I never thought of giving them an option. We usually do a survey to collect and vet information, then schedule out.
I just saw that airtable post last week... I was curious to try, but I am like should I introduce yet another tool for my client and team to understand.
This time the client provided a list of vetted users, which were a mix of people that were aware they were on the list of not. I had to email them to introduce myself, once they approved and then ask about their availability. Seem to take 3-4 emails to get someone booked. 30 users, makes that task hard to follow.... at least for me it is.
Follow up questions... - Have you run into users' trouble figuring out how to use Calendly? My users can range from 20-70. - is Whimsical sticky like Trello and sketch put together? I just watch their demo. Currently, I am trying to kept track of using Google Sheets. From scheduling to notes.
Thanks for the tip about Calendly! I noted Intercom as well for when we deal with more product-based sites. I thought I was yelling into a void with no one responding.
Sadly about usertesting.com its perfect for a generic audience. However, my client wants to focus on their current/repeating user base to understand their frustrations. The tricky part is that our user base spans from every region of the United States and internet access not always available.
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