Cover-photo-2015-05-30_03_21_22__0000-207820150530-3-1dazgnb
Nathan Powell

Nathan Powell

Designer, Founder of Nusii.com Joined about 6 years ago via an invitation from Justin J. Nathan has invited Maurice Cherry

  • 96 stories
  • 31 comments
  • 11 upvotes
  • Posted to How we lost revenue by improving our signup process, in reply to Riho Kroll , Sep 21, 2015

    Hey Riho.

    I've spoken to other bootstrapped founders since and they've reported very similar results. As I mentioned in the post, both the audience and product influence greatly in the outcome, but so far I haven't seen any data to suggest we should continue to experiment with the "get in for free" method.

    Not sure if there are many other posts out there talking about actual results...be interesting to see...

    0 points
  • Posted to How we lost revenue by improving our signup process, in reply to Casey Britt , Sep 21, 2015

    As I mentioned in the post, we send out two emails before a trial ends and we have a 45 day money back guarantee. Both emails clearly state that in 3 days, and 24 hours your card will be charged should you not cancel your trial.

    On the occasion when someone has either not seen, or ignored these emails we have ALWAYS refunded their money.

    I no doubt felt the same before launching Nusii as I'm naturally skeptical, but the proof is in the data.

    Thanks for taking the time to comment.

    0 points
  • Posted to How we lost revenue by improving our signup process, in reply to Mike Taylor , Sep 21, 2015

    Hey Mike,

    In the beginning we made a few exceptions, but it just wasn't worth it.

    Like you say, finding the people who are most likely to convert is an important area to look at...and not as easy as I would like it to be :)

    Cheers!

    1 point
  • Posted to How we lost revenue by improving our signup process, in reply to Mike Heitzke , Sep 21, 2015

    Yes, the data we get on why things aren't working out for people is invaluable. Without having to cancel you have very little idea of where we're failing.

    1 point
  • Posted to How we lost revenue by improving our signup process, in reply to Aaron Davis , Sep 20, 2015

    Hey Aaron.

    Thanks for the comment. I was going to leave a different comment, but basically "What he said" (Andrew Howard).

    All the self funded services I know who have tested this have suffered similar, or worse results. It's not so much about UX/UX/onboarding issues and more about the intention to purchase.

    0 points
  • Posted to The Tiny Designer, Jun 12, 2015

    Can't wait to see how this course goes. Two audiences with one swing of the axe!

    1 point
  • Posted to W.D.J Design Jobs straight to your inbox, in reply to Bilal Mohammed , Jan 16, 2015

    Thanks for the feedback Bilal.

    0 points
  • Posted to W.D.J Design Jobs straight to your inbox, in reply to Joey Hiller , Jan 16, 2015

    Hey Joey.

    It's early days yet, but if it pans out and there's enough interest, I think we'll be adding additional options.

    Thanks for forwarding to your friend, appreciate it.

    0 points
  • Posted to W.D.J Design Jobs straight to your inbox, in reply to Jody Heavener , Jan 16, 2015

    Thanks. We hope it can also be useful ;)

    0 points
  • Posted to W.D.J Design Jobs straight to your inbox, in reply to Jim Silverman , Jan 15, 2015

    Ah, Updated. Thanks again.

    1 point
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