Having a contact form is obviously a better choice than not having it. You can create an experiment by replacing this old structure into a conversational UI (not full fledge AI bot). So far, whatever I have read about it, it has a better conversion rate than old UI if one performs all actions in a precise way.

Some useful links: 1. https://medium.muz.li/designing-a-chatbot-9dda900c2bfc

1. https://www.wordstream.com/blog/ws/2017/10/04/chatbots

2. I am not able to find a link again which was really useful, I will update it later :P

& you can create some engaging bots on these platforms for free: 1. https://landbot.io 2. https://hellotars.com/

Nobody asking to resolve line-height issue? :/