Empathy is a critical skill for designers to have, but actually being empathetic and applying it to your work can be difficult. My personal yardstick for being empathetic is imagining myself make the same decisions, in the same situation, that another person made. If I look at someone’s behavior and think, “That doesn’t make sense,” or “Why did they do that?!” then I’m not being empathetic. Read my full thoughts here.
What's your yardstick for empathy?