3 comments

  • Adam Fisher-CoxAdam Fisher-Cox, over 4 years ago

    Why does this focus so much on the complimentary stuff? It's fine if a client likes something subjectively as long as the other goal-oriented stuff is being met too. I can't imagine "I don't care if you like it" or other rejection of compliments contributing to a positive experience of working together.

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    • Dirk HCM van BoxtelDirk HCM van Boxtel, over 4 years ago

      Conditioning, phrasing, they all matter.

      For me, that's worked in the past, and will work in the future, because I say it candidly.

      Perhaps for you, it could work better to say "that's great! but between you and I, ultimately, it's really not about whether you and I like it or not - but more about whether this gets the job done!"

      Or whatever wording fits you best.

      The idea is that rejection of a compliment allows you to also reject the opposite. It sets a precedence. That's how the brain works anyway - if you reject the positive, you can refer to that later as an example of how "I don't like" is a lot like "I do like", in nature.

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  • Dirk HCM van BoxtelDirk HCM van Boxtel, over 4 years ago

    This article by the way, was made possible by you guys here on DN :]

    I've had so many discussions about this topic here, that I felt like actually writing about it.

    I don't think I'll ever write about a topic that I care more about than this particular one. I feel we have a lot to work on, both to change our own thinking and behaviour, and to change public perception about us designers.

    Anyway, would love for this to spark some debate over here on DN as well.

    It's a topic that's worth talking about. Life's all about empathy and understanding each-other. This means us understanding our stakeholders, as well as the other way around.

    Stay awesome peeps ♥

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