Good examples of "process manuals" from top tier agencies?

3 years ago from , Product Managing Human

I'm working on standardizing the initial experiences of a partner program I'm running at my day job and the concept of building a "user manual" seemed completely alien to most people I've spoken to on the team. I remember back in the day a lot of top tier agencies used to have some sort of "this is what it's like to work with us" where they would do the expectation setting, explain their process etc...

EDIT: I should have been clearer and mentioned I'm specifically looking for a customer / client facing document, not from the point of view of an employee.

I'm looking for examples to show, do you have links to anything I could use for this?