User Defenders podcast – 049: User Research War Stories with Steve Portigal

3 months ago from , Host of User Defenders podcast

Steve Portigal challenges us to enjoy the silence when interviewing people. He teaches us the importance of rapport-building, and offers sage advice on how to do it. He shows us how sticking with an interview even when it’s not going well can sometimes bring forth the best data. He also reveals how a little empathy can go a long way in field research.

Check it out!