25 bucks a month for leaving sticky notes over sites? OOOOK! 25 bucks for a lifetime account could have been OK... but monthly?! Come on, guys, InVision, RedPen, Bounce, Prevue, Marqueed are already invented.. like, centuries ago ;) and that's only a few services like that I remember.
Took the words right out of my mouth. Seriously pricing out freelancers at $20p/m and the freelancer account doesn't get the same privileges as the agency plan.
Hey Evan. We are working on some features like export functionality that we are hoping to have available for both plans.
We are also planning to have a free forever plan which limits usage to one link.
As freelancers, we would hate to price out freelancers! If you get a chance to try Pastel, would love to hear about your feedback - email@example.com
Hey Aloke! I just wanted to say: that 'forever free' plan sounds like exactly the way to go. I'm on the fence about whether Pastel would be worth incorporating into my workflow, and the 14 day trial doesn't seem like the best way to trial this for me (as I'd like to see how this tool could work across multiple stages of a project). So a definite +1 for a limited plan from me!
And subscription is the new Pastel-black
It keeps us hard at work improving how teams build websites and products :)
I know, nothing is free on the web :)
It is pricey, but it's worth pointing out that those tools work on the basis of screenshots/static images whereas this lets you annotate live websites. That's pretty powerful. Something like Bugherd offers similar functionality (at a more reasonable price per seat) but I'm pretty impressed with how simple this is.
Thanks Tristam! We are pretty excited about it too!
Would love to hear your thoughts and feedback if you have started a trial - firstname.lastname@example.org
I think that's what TrackDuck does, which recently was acquired by InVision.
Hey Vasiliy! You are right in that commenting and collecting feedback exists! However, we are doing it live in the browser. We need to do a better job of that on our landing page.
Our personal design stack currently is: Invision for our static designs we want to wire up > Zeplin to make it easy to communicate the implementation > Pastel to communicate feedback and polish in the browser
As a designer, I understand that the worry is investing time and energy into a new product with the possibility of it not fitting into the workflow, which is why we are hard at work prioritizing what integrations to have so that picking up and using Pastel is super simple and frictionless.
Yeah I don't really understand all the pushback on pricing here. If you're a freelance designer, $25/mo is like 0.2% of your income.
If Pastel can:
- Save you 20 minutes per month (0.2% of 160h/mo),
- Make you 0.2% more productive, or
- Let you charge 0.2% more via better client communication
...then it's totally worth it. And I can totally see how Pastel can easily do these things.
I feel like most people chiming in here just aren't your target customer and don't understand how difficult it is to build any kind of real SaaS business off less than $20/mo.
Site looks great, love the video demos. Keep up the great work!
Sure, but ...
- Not everyone makes $150k a year. There are some google sheets tables with designers providing their early income. Global early freelance income is less than half of what you suggest.
- How do you calculate if this saves you 20 minutes per month? There are lots of comments like yours. If tool saves X than it is totally worth it. But if every tool saved so much time then we would barely have to work. Which in the end is not the case and the time-saving aspect is not as simple as you make it sound.
- "... how difficult it is to build any kind of real SaaS business off less than $20/mo." It might be difficult but not everything has its customers. And this might simply be the case.
Still, good luck with the product!
The fact so many companies are making this feature feels like a masterstroke in misunderstanding your customers.
Why any designer would want to subject themselves to the digital equivalent of hovering client executive meddling boggles my mind.
Hi John! Aloke from Pastel here.
Pastel was born out of our frustrations as designers and devs using email and vague screenshots to capture, comment and act on feedback. We built early prototypes that made the process more collaborative, visual and made prioritizing easier.
The goal is simple for us. Better products come out of better feedback and better decision making of what feedback to act on and what to backlog. We want to make that easier.
Definitely a lot of learning to do! Appreciate your honest feedback though.
This pairs well with that site that was charging $49 per month to create a simple form. Also, yes, site design ripoff.
Hey Ken. Thanks for your honest feedback! We hope to make the experience as simple as possible. We think designers and devs don't need to worry about anything more than entering a URL and having it work. It has been a huge challenge for us to maintain feedback status and positioning for live elements in the browser.
From our conversations with freelancers, agencies and product teams, the functionality is super useful. We will continue to simplify.
We want to eventually have our own illustrative brand language that we can call our own. Would love to get your feedback on the tool.
"Agency" over "Company" eh? ;)
I really don't understand the hate going on in this thread.
The tool is super easy to use based on the trial I started. Collab with other devs/designers/account people has been a breeze. And it's only $25/mo. Every freelancer who's actually a freelancer likely uses services at or above this price. Good things cost some money.
Thanks Matt! Excited to hear about your experience. Please let me know if there is anything we can do to improve your trial experience - email@example.com
Hey Philip! Aloke from Pastel here. Thanks for sharing us!
And why do I have to be pestered by a chatbot when I visit the site?
Best to have timer activated or user activated?
For average users, timer. but most people who would use your service know what drift is... so I would go user activated personally
Good feedback. Thank you Connor!
Yeah, too expensive. Even I won't know what am I paying for. So a BIG NO to this. If I could make real changes to this, that's something I'd consider but not at this price.
Hey! Aloke from Pastel here.
That's fair! Would love to learn about your feedback process and if we can help improve it. Can we chat? firstname.lastname@example.org
This looks very cool! How long til InVision acquires it? :)
Thanks Nick! Excited to see you using Pastel :)
The logo is similar to Patreon's new logo
I can see it!
We chose it as our logo because we wanted to show the benefit of feedback. Feedback comes in different shapes and colors, sometimes even competes with each other. Those conversations that happen during design critiques is what produces a better product.
TLDR - a positive color made by two different abstract speech bubbles.
Every site looks like stripe now.
We look up to Stripe! Hope to make collecting feedback as seamless of a process as they have made payments.
While I agree in general that Stripe is the inspiration for many sites these days, I don't think that applies here. This site has far more white-space and is much more minimalist than Stripe's is.
Thanks Mattan. Any thoughts on our illustration style? Hoping to spend some more time explore taking advantage of that style.
The illustration at the top is great, but overall the aesthetic feels too "clean" and you don't use any illustrations like that elsewhere.
I'd try adding a couple more illustrations and perhaps taking some inspiration from actual pastel crayon material and how it sort of smears and crumbles a bit at the edges.
I think a hint of texture like that could do a lot to make things stand out from other white-space heavy brands.
Hey Umit. Aloke from Pastel here.
What do you not like? How can we improve?