"For when you're thinking of employing someone but can't quite be bothered to have a personal conversation with them"
It's just for the initial candidate screening, then the candidate will move further down the interview pipe. And haven't you had personal conversations over text?
Awesome feedback, James! Super useful.
Is the expectation that a candidate would download the app to be able to talk with a recruiter? Or does this send via sms?
If the candidate has to download an app to talk with a recruiter, I'd think it would lower the quality of candidates right from the start. I know that I would be pretty turned off if a recruiter sent me an email suggesting I download some new app so we could continue talking. Like, why not just keep using email? Is it really worth it to make it more difficult for me to talk with you?
It's all SMS through whatever native messaging app candidates use on their phones. The Canvas web app and mobile app is just for the recruiter to manage all conversations and candidates.
Recruiters usually just send a message on LinkedIn saying something like "Hey, it looks like you might be a great fit for [role]. Would you be interested in chatting? We use a system called Canvas which allows us to do this over text so that it's more convenient. Wanna try it out?"
So far, candidates have been very receptive to giving their cell, especially because they'll usually exchange numbers anyway in order to do a phone screen.
Definitely an interesting idea, but if I put myself in the candidates position I can't help but think I'd be put off by an employer asking me interview questions over a text message conversation.
Not sure how an employer could get a good read on somebody this way, not to mention the pain in the ass of candidates needing to type out responses on their phone.
Honestly, it just feels a bit lazy.
I'd rather have time to think about my written responses, since it isn't as forgiving as a spoken conversation.
One benefit is it's easier to ignore texts than recruiter calls out of the blue.
As stated before, this is for the recruiter screening; not the employer. It simply helps speed up that process and increases the quality of candidates a hiring manager has to look at.
As to your other comment, job seekers are asking for the ability to text. I feel similar to you personally, but our research shows otherwise for a good amount of people (particularly under 30).
Lovely looking site, but not sure I would use it; either as a candidate or an employer. I much prefer to chat to people when recruiting, it doesn't take more than a 10-15 minute call to decide whether someone is worth of the next step. If you don't have 10-15 minutes spare per candidate....you're doing it wrong.
edit - It could be that I'm recruiting wrongly that I don't have enough candidates, however screening portfolios, CV's etc usually suffices for me to decide if I want to speak to someone.
further edit I'm not a millennial...they may actually prefer to be screened via text!
Yeah, the app is specifically geared towards recruiters rather than hiring managers. To be clear, a recruiter can interview up to 30 candidates in the screening phase and it's pretty challenging to schedule them and have quality convos. The point is that it helps recruiters hand off higher quality candidates to the hiring manager.
As for employers, it is helpful for those that find it difficult to schedule phone calls outside their 9-5 job or sneak away. Texting lets them do the pre-screen interview on their own time.
And thanks for site compliment.
Hadn't thought of that...good points well made...if I was a recruiter, I'm sure I would use it!
lol, I'm not a millenial either and honestly not sure that I'd interview by text either. But kids these days...
Putting aside the snarky comments about the usefulness of this app... it's not clear to me based on the website how this fits in to the actual funnel a candidate would flow through and a recruiter would manage — are recruiters requiring candidate download an app/chat? Are they giving candidates a phone number? How are these candidates actually integrated in to the funnel itself? The website does a good job of stoking interest in benefits with clever copy... but doesn't link them back to any specific feature(s) to get the job done.
Private reactions is a cool and novel feature. I haven't seen this done before. (maybe intercom?) It's an interesting twist on something enterprise-suite software typically does... but not in a delightful way *cough Jobvite
I can answer this! Canvas is a web app and mobile app for recruiters to manage conversations with all of their candidates.
Candidates themselves never have to download anything; they simply text from whatever native texting app they always use on their phone.
Recruiters are playing a lot of phone tag right now in order to perform fewer than 10 phone screens a day. Canvas will allow them to complete the screening process with dozens of candidates at the same time. Once candidates have been vetted to the point where the recruiter feels confident in their skills, then the recruiter will share that candidate's profile ("portrait") with the hiring manager who will complete the rest of the interview process...usually over the phone or in person.
So what's the benefit of doing this on the new platform instead of, say, slack? Or a corporate account for an iPhone, etc? I should also mention that 10 phone screens per day is actually really good. Buy that recruiters a tea or coffee.
It would be nice to have shared chat to see the history of a conversation. Other apps do that too, but not well.
Great question. The Canvas chat platform does several things that Slack or similar platforms cannot do:
Allows recruiters to build a profile of a candidate while they chat with them. This profile is quickly shareable alongside full chat transcripts to hiring managers and other folks who would benefit from seeing that relationship.
Serves up relevant questions, responses, and resources as the AI engine recognizes they are pertinent or appropriate. A recruiter will build and maintain interview transcripts for the various jobs they're hiring for which will help train the recommendation engine in the beginning. This will get smarter over time.
Because all candidate info is inside of one system, they can do all kinds of interesting things like showing you similar candidates to someone you've just started a conversation with.
Tons of recruiter performance metrics for the recruiters themselves, and their managers.
Having chats managed in Canvas, the system has access to play with the data in ways that aren't possible on native messaging apps or Slack.
This could be good for casual work, but in a 'real life' professional scenario email is better than SMS. Your example on the site shows a conversation back and forth which could be completed in 2 emails. I just don't see this as something I would ever want to use as a candidate - I feel I would inevitably reply "can you just send me an email with all questions please?" if a recruiter tried to initiate a text conversation like this
I can't honestly disagree with you. I am unsure whether I would use text either, personally. I can say those convos are based off real scenarios we uncovered in research and informed by actual ones happening by text in early alpha testing.
While a part of it is simply the overall comfort <30-yr olds have with text, I do think overall people see text as being more personal than email while being more convenient than a phone call.
Great. Another way to disrespectfully blow people off who are looking for work.
Great. Another useless, passive-aggressive criticism on DN. Thanks!
It always nice to see Indianapolis companies on here!