I was given this design exercise for a role at Zendesk. I have my opinions, but I was curious how other designers think this assignment fairs with their hiring experience.
How would you approach it or would you at all? What's problematic about it? What expectation does it set for you as a potential new hire? How would you respond if this was assigned to you? Does this raise any flags for you?
Please, be thoughtful in your replies. I'm really curious what others here think. Thank you.
Product Design Exercise Choose one of the following problems to solve:
A phone conversation is a powerful way to solve a problem, even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalised support. Design a mobile app that allows agents use Zendesk Voice features on their mobile device. Agents should be able to set their availability, accept incoming phone calls or route them to different teams or users.
Zendesk offers live chat for customers to communicate with agents in real time. Design a mobile app that allows agents to provide support for customers in a conversational environment. Agents should be able to reassign conversations to other team members and set their availability for live chat within the app. Feel free to reference our existing apps. More information on Zendesk voice, and our mobile apps are at:
Please provide the following:
An outline of your thought process and how you arrived at your solution. Any sketches of rejected ideas could help show your thought process. A description of your solution, with any sketches or wireframes that were used to arrive at that design. At least one high fidelity UI mockup showing the important pieces of your solution. Anything else you think is important to include.
You’re not expected to spend more than four hours on the exercise. We’d love to see an interesting design that shows off your approach to design problems and your personal style. Feel free to push the boundaries of what Zendesk currently is today.