I'm interested to learn how web designers & developers bill for content maintenance on their sites. I've only ever billed for redesigns, which I typically keep at a flat rate, but I'm interested in retaining clients however possible. Here are a few ideas I've toyed around with, but haven't actually implemented:
- Hourly invoicing, estimated at the time of each maintenance request, with a one-third deposit of the estimate upfront.
- Sell batched hours (5 hour package, 10 hour package, etc.), with overtime pricing at a slightly higher rate.
- Weekly or monthly billing, with a set number of hours for each timeframe. Full cost upfront with potential refund for unused hours.