15 comments

  • Devin FountainDevin Fountain, 12 months ago

    With just a small amount of scrolling I loved the page, but then after scrolling through the whole page, it feels hectic, there's no breathing room anywhere, and everything is calling for your attention all at once. Feels a bit like standing on a crowded train.

    If there were more white space, I think I'd be in love.

    11 points
    • Igor StumbergerIgor Stumberger, 12 months ago (edited 12 months ago )

      Feel the same, it needs some whitespace to breathe and I missed the illustrations from the video, those are so well made! Other than that, it looks top-notch, like everything from Intercom.

      0 points
  • James Young, 12 months ago

    I can't be 100% sure if it's been deliberately designed to be utterly chaotic and hard to focus on anything or not but that is definitely the result on desktop view at least.

    I honestly didn't know where to look or read.

    Not a big fan of the over-friendly, faux "Hi, I totally care about you new customer" messaging apps on many sites now. They just feel a bit contrived and I'd personally rather just try and get up and running without having someone prodding (Hotjar is particularly annoying for this with the messaging and emails) every time I view a page.

    The messaging service is super helpful to have available - just personally don't like it being forced. Just make it easy to get in touch.

    11 points
  • Sacha GreifSacha Greif, 12 months ago

    I find it really interesting that so many startups seem to embrace instant messaging and direct contact with their customers, while larger companies go the opposite route and make it as hard as possible to talk to a live human being.

    At which point do you switch from one to the other? When does using things like Intercom, Slack, etc. become a drain on your company's productivity and you start setting up knowledge bases and wikis? Or do modern tools like these let companies get the benefits of human contact without the downsides?

    5 points
    • Mitch Malone, 12 months ago

      I think Intercom's Messenger product is focused on helping companies activate new customers. For startups who don't have a lot of customers, this is job possible to do with a human—Intercom just makes that job easier by connecting you at the right moment. For larger companies, there are scaling issues with this kind of human interaction; you have to hire and train a lot of people to do this work.

      So I think there are some basic marketing requirements that make Intercom Messenger valuable but at a certain point it might not be. For Intercom, this might be ok; they have other products that are useful no matter what size you are. I'm sure one of their KPIs is making sure companies of a certain size sign up for these other products.

      0 points
  • Jeff WittersJeff Witters, 12 months ago

    Im not a fan of the recent Intercom / IM fad. Its the same process as before with worse results and misguided expectations. You have to email or leaving a message waiting for a response that isn't that helpful beyond a starting point of a conversation.

    Just because you install a customer service widget on your site doesn't mean your customers are going to be satisfied. i guess thats where you have to make them "complete a short survey"....

    1 point
  • Cody Gallner, 12 months ago

    I'm tired of recently trend that make sites look as if it missed some CSS files.

    1 point
  • Joseph Decker, 12 months ago

    Looks like the illustrator has been fired and a GIF maker has been employed.

    0 points
  • Rami JamesRami James, 12 months ago

    It was weird having a web site give me anxiety. This totally gave me anxiety.

    0 points
  • Todd SielingTodd Sieling, 12 months ago

    Pure chaos.

    0 points
  • Chris KalaniChris Kalani, 12 months ago

    Congrats! We've been loving the new messenger. Thanks for allowing us to beta test the past month <3

    0 points
  • Daniel HaimDaniel Haim, 12 months ago

    Great work on designing the page, feels very different and new.

    0 points