Honestly, do articles like this help designers? It seems divisive and negative and self-perpetuating. Clients from hell only exist because we do a bad job of explaining design to clients. Yea it's fun to write these pieces but what's the solution? Shouldn't we at least discuss that? That's my take anyway.
Hear, hear. In the words of Mike Monteiro: Design is a job. An email exchange like this isn't unheard of, but it may speak more to the lack of quality communication about design in your org.
You truly believe bad clients only exist because the designer/developer hasn't communicated properly? Have you ever had a client from hell? They are from hell because they don't listen to any explanation whatever...that's the whole point.
Yes I've had them. In hindsight, all of them were because of bad communication on my part.
A decade in the industry teaches you a lot. One of those things is to treat design as your garden. And when someone is in your garden stomping through the roses, you tell them to stop, and explain to them that these roses are there because they look great next to your evergreens. That there's a purpose for this choice. And that deciding against it also affects what you do with the evergreens.
Remind your client of budgets. Remind them of eyetracking research done into this particular issue. Remind them of how the navigation works because of its consistency.
Never assume you're 100% right, but never let someone tell you what to do without understanding it first.
(If you are the kind of person that does blindly what you're being told, I've got some documents I'd love for you to sign.)
I don't think this about helping designers as much as it is letting off some steam.
My favorite example of this is when a client asks me to "make it more yellow" (its always yellow for some reason... sigh). So I send the exact same thing to them and they love the "new" yellow.
It's funny because it's true.