I have researched some of the usability tool and method. But you can see the target users are general/consumer users. How about the users in b2b service?
Generally in my case, my b2b users are very particular users. So the feedbacks are generally comes from sale's side. I feel it is not very proper and the comments may not close to what really users' mind/thought.
So I was wondering how other UX designers do the usability testing or user research for b2b service?