19 comments

  • Ken Em, 4 years ago

    It doesn't say 24 hours in a row ... ;)

    10 points
  • Mike ChambersMike Chambers, 4 years ago

    Can you send me an email at mesh@adobe.com, and Ill get you in touch with someone who can help out.

    Sorry about the crappy experience.

    5 points
  • Hans van de BruggenHans van de Bruggen, 4 years ago

    Images are broken?

    3 points
  • Keira Bui, over 4 years ago (edited over 4 years ago )

    Finally get ahold of them on twitter...

    Lo and behold

    1 point
  • Arix KingArix King, over 4 years ago

    I think that first one happened to me and it's really trying to tell you the card on file has expired. Which is silly, cause it should say that, but instead it hints at your subscription expiring because they can no longer take that monthly fee. That's why it says "update your payment information."

    1 point
    • Keira BuiKeira Bui, 4 years ago (edited 4 years ago )

      That doesn't seem to be the case. I just purchased a 1-year subscription on April 17. Now I can't open my Adobe apps because the code has expired.

      1 point
  • Antonio Petre, 4 years ago (edited 4 years ago )

    Maybe it's lunch time, they are humans you know... :)

    1 point
  • Roy BarberRoy Barber, 4 years ago

    I just moved my whole team away from Adobe, 5x seats. Because we was paying £150 a month, then they decided to bump it to £295 a month.

    I couldn't cancel in advance, i had to call/live chat the day before our renewal to stop it automatically renewing. And no pro rata refund if we just cancelled there and then two weeks before renewal.

    They canceled immediately without any problems, but you would think id have a least received an email by now saying "Hey come back!"

    0 points
  • Gareth LewisGareth Lewis, 4 years ago

    Wow. That is pretty poor. During the chat you told them that you had two project due, and they took 40 minutes to reply?!

    0 points
  • Dmitry KurashDmitry Kurash, over 4 years ago

    It looks like sometimes, Adobe just knows when to throw out such things. Happened to me once. It took them 3 or 4 days to help me out. It also happened to me when I really needed the apps.

    0 points