It doesn't say 24 hours in a row ... ;)
Can you send me an email at firstname.lastname@example.org, and Ill get you in touch with someone who can help out.
Sorry about the crappy experience.
Thanks, I just sent you an email!
thank god for backchannels
Images are broken?
Finally get ahold of them on twitter...
I think that first one happened to me and it's really trying to tell you the card on file has expired. Which is silly, cause it should say that, but instead it hints at your subscription expiring because they can no longer take that monthly fee. That's why it says "update your payment information."
That doesn't seem to be the case. I just purchased a 1-year subscription on April 17. Now I can't open my Adobe apps because the code has expired.
Maybe it's lunch time, they are humans you know... :)
Round the clock support works in shifts. Everyone gets to have lunch. Just not at the same time :)
It would be an impressive oversight if you'd planned a 24/7 service but then let all of your staff take lunch at the same time.
Especially after (presumably) arranging night and weekend cover.
I'm a troll. :(
I just moved my whole team away from Adobe, 5x seats. Because we was paying £150 a month, then they decided to bump it to £295 a month.
I couldn't cancel in advance, i had to call/live chat the day before our renewal to stop it automatically renewing. And no pro rata refund if we just cancelled there and then two weeks before renewal.
They canceled immediately without any problems, but you would think id have a least received an email by now saying "Hey come back!"
Wow. That is pretty poor. During the chat you told them that you had two project due, and they took 40 minutes to reply?!
I know! It takes a lot of patience to deal with them...
It looks like sometimes, Adobe just knows when to throw out such things. Happened to me once. It took them 3 or 4 days to help me out. It also happened to me when I really needed the apps.