Been having a pretty terrible experience with hotjar's heatmap. The heatmap doesn't show the most important clicks on our page, and the page's screenshot is missing key elements (like our signup bar)..
The video capture is super cool though.
Just curious, since we use HotJar too and would love to know if there's some kind of issue that could cause misinterpretation or miscalculation of data.
Hey Bryant - sorry to hear you're having issues with the heatmaps. Send an e-mail to firstname.lastname@example.org and I'd be happy to personally help you.
There are of course shortcomings in how the screenshots are taken and there are incompatibilities we are aware of, but best way to fix this is to get feedback from you, our users.
Thanks for the comment about recordings!
Awesome, thanks! Sending over screenshots now.
Another happy Hotjar user here! This has been a go-to tool for our CRO agency and helped us uncover a number of usability bugs and conversion improvements.
Hotjar is one of the key tool in our Analytics / User research toolbox at TawiPay. Really enjoying the recordings feature.
+1 for Hotjar. Good stuff.
I tried CrazyEgg and HotJar and I chose HotJar. I feel you get a lot more for your money. The screen recording feature has proven invaluable. It was able to show me where some customers were stumbling with a sign up form. BTW, I had no problem creating an account.
Hah. Yesterday I was trying to sign up in to hotjar, but it was a terrible experience. They have 2-steps sign up, and on the second one – Submit button doesn't work at all, but they provide a link to the first step back, and it was like a trap, its says: "This email address is already in use". The end. You can do nothing. I don't know how many people they loose by this stupid thing.
Service looks nice and interesting for me, thats why I was trying to help them solve this problems and sent some questions to their UX team by email in to their support guy:
Why do you need 2-steps sign up?
Is all that information has a value while sign up?
Does it somehow changes functionality when I choose Analyst role instead UX designer. If not, so why you ask it now? Can you somehow get this information in some other way, maybe later when I start using it?
Why I can't sign up from my phone? Guys its 2016, get up.
How many users you loose because this stupid mistake in your interface?
Then I got replay from support to try sign up again, but same story. I find solution when just trying to use "Forgot password" link and create new one and then I was finally in.
I have looked at HotJar, but I always seem to go back to Inspectlet. Its the simplest and the easiest I find to use, it now also does Form Analysis where you can analyse how many fields people fill in. We find this essential for Event marketing campaigns. It also is cheaper.
I tried hotjar but don't really liked it. I prefer Crazyegg