interesting to see that they all preferred the Hipchat UI many saying that Slack is too busy and has "too much going on." best response: "The whole sidebar is a giant pile of poorly organized trash that should only exist in the nightmares of an institutionalized non-functional OCD patient"
but overall, they prefer Slack in spite of it's UI for its speed, search, notifications, and robust feature set.
what's that secret sauce again?
I honestly believe that the major reason behind its success are designers.
I can't back this up but I think designers were fed up with name of the service they used before UIs. They wanted something clean, efficient. They were used to see super clean designs on dribbble and suddenly Slack came up. So they convinced their CEOs or whoever was in charge of this kind of think and told them Slack was better. Back then it was almost the same (eg reliability) but with just a bit different UI (and more expensive than HipChat). Then boom ... free tier.
It was like this at Tapmates and we share this scenario with couple more agencies I know.
Introducing Slack in the workplace was an easy "win" for designers and should help further the place of design with metrics in mind in the company structure.
On the flip side almost every org I know whose flipped to Slack has done so coz of a push from developers — because of the stupidly simple way you can code up your own integrations, more IRCish model than hipchat, etc. ;-)
My team just evaluated both and went with Hipchat -- the overarching reason was Slack's confusing UX.
We're in transition at our company right now to Slack from HipChat. HipChat's constant slowness, unreliability, and god-awful search lead to a worse experience than Slack. UX isn't skin deep or even information architecture deep. It also has a ton to do with how straightforward, easy and expected the app is to use. (Not to mention the lack of a decently modern visual design.) Just try to search for a private message from someone who isn't at the company anymore, or for something 6+ months ago. Good luck.
Slack focused on speed and reliability – which are paramount – and added in a fresh, fun interface to boot. The #slackmovement is quickly spreading through our entire company.
What I love is that there are solutions within Slack for 90% of these issues.
That's awesome for hipchat and slack teams. Hope they use it to improve their features.
Slack's visual design is good, but there UX design is not.
Visual design != UX design
Can you elaborate on how their UX design is bad?
This is difficult to explain, but I'll give it a shot:
My user experience from Slack is that it's very busy. A lot of notifications and long lists in the right hand side. There are little separation between messages (compared to hipchat) which quickly makes the whole UI messy and busy. Hipchat solves the same problem, but in a more clunky and way less busy way. I simply feel more calm and get a better overview when using Hipchat.
I think the micro UX is good, the macro UX (mental model) is a bit messy.
That's weird, I'd think that UX-wise Slack is quite good. Coming from tools like IRC and Campfire, I'd say that there is a lot of it is intuitive.
I come from irc, so Im pretty happy about using slack. The problem I have with it is that it lacks a overall dark theme. The whites is killing my poor eyes.
After looking at the comments from the polls, the negative feelings toward Slack’s interface design seem to be related mostly to us being used to the interface of HipChat
I personally used both Slack and Hipchat are user-friendly. Still, lags on somewhere I found out the missing features like Slack does not have an own server and cloud. Hipchat having a security issue. So, I switch over to Contus Fly, the best communication tool helps to resolve the security issue. Full customization, own server, security level too high. Below link shows the comparison of Contus Fly vs Slack vs Hipchat https://goo.gl/gKFv6P
Switched jobs recently and went from Slack to Hipchat. The fact that Hipchat integrates so closely with Jira is why we're on it, but the two things I miss most about Slack are the granular notification settings and the ability to edit a message after the fact. I do miss Slackbot, too. It used to pick our lunch from a list when we couldn't decide.
Once you minimize the photos in the chat stream it becomes much cleaner and fits a lot more on the screen.