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Ask DN: How do you 'onboard' clients for e-signing contracts?

over 6 years ago from , Design Director @ Damn Fine

We're trying to use Hellosign to manage our client contracts, which seems like a nice idea in theory but so have is proving to be a ton of hassle. 80% of clients we send it to seem to have trouble understanding what to do, how to sign the document, and the options they have for signing (mouse, photo, keyboard).

We spend more time explaining how to sign the bloody thing than negotiating the terms, far from the frictionless utopia we'd hoped for.

6 comments

  • James HarrisJames Harris, over 6 years ago

    A lawyer I talked to said that typing your name is just as good as signing it. He also said that it's very uncommon for anyone to deny their own signature.

    You don't need a lot of fancy technology to get a signed contract. You can email them a Word document, have them replace a series of underscores with their typed name and email it back to you, and it's a done deal.

    1 point
  • Dave HawkinsDave Hawkins, over 6 years ago

    I've found adobe echosign to be frictionless but expensive, and docusign has been ok too.

    1 point
  • Tristam Goch, over 6 years ago

    In case anyone pops in here looking for an answer the excellent support team got in touch with us and put together this useful FAQ you can link clients to too put them at ease about the steps in the signing process: How do I sign a HelloSign document?

    0 points
  • Matt MitchellMatt Mitchell, over 6 years ago

    Our company uses Adobe EchoSign to have our panelists sign NDAs. I wouldn't call it "frictionless" but it seems to work.

    0 points