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ASK DN: How can I get my clients more involved in the design process?

6 years ago from , Front-end developer

One of my goals for 2015 is to get my clients more involved in the design process. I want them to feel as if they're part of the process, a sentiment which I believe can yield better results.

I'm looking more for dynamic activities in the UX process.

5 comments

  • Razvan HRazvan H, 6 years ago

    I don't have a recipe but it's probably better to treat the client as a memmber of the team. They know their clients and what they want so just talking with them about that will offer you a lot of insights about the target audience.

    Information architecture is another area where they can be part of the discussion too.

    1 point
  • Graham Odds, 6 years ago

    A nice new piece about this by Paul Boag: http://www.smashingmagazine.com/2014/12/30/designing-with-your-clients/

    0 points
  • Stuart McMorrisStuart McMorris, 6 years ago (edited 6 years ago )

    One thing I would recommend is a Co-design workshop session. I moved from a typical creative design agency to a service design agency 7 months ago and it has been a real eye opener. Pretty much every project involves the client/key stakeholders or customers as an extension of the design team. The co-design sessions are excellent at drawing out loads of ideas and concepts and there are loads of ways to run the sessions. Best concepts get taken forward/thrashed out in to sketches/wires/prototypes/visual design. These sessions do need to be planned right and facilitated correctly or you end up getting side tracked easily.

    I would recommend this to any designer to experience first hand.

    0 points
  • Alex PaxtonAlex Paxton, 6 years ago

    You could have your client focus on getting in the mindset of one who would use the app. This way they can (hopefully) start empathizing with the user more and understand your design decisions from that standpoint

    0 points
  • Thomas PaillotThomas Paillot, 6 years ago

    Organize some meeting with your client during the project to help you build the product, don't just make him feel as he is part of the project, let him be a member of the project. I use paper or whiteboard drawing during these meetings to prototype the product with the client. .

    0 points