7 comments

  • Raffaello SanzioRaffaello Sanzio, over 5 years ago

    Interesting. Now I'm more curious to know Capital One's plans. Just two months ago Dan Makoski left Google to join Capital One too:

    http://www.fastcodesign.com/3032630/why-one-of-googles-wildest-designers-left-for-a-bank

    3 points
  • Cameron GilesCameron Giles, over 5 years ago

    Significant, but the I don't think this type of design acquisition will become a little more common pretty soon

    1 point
  • Beth DeanBeth Dean, over 5 years ago

    Almost every attempt to log in to my Capital One accounts has been a tear inducing process, so the optimist in me wants to believe Adaptive Path will make this leaps and bounds better.

    1 point
  • Joe Crupi, over 5 years ago

    Despite it being unexpected, I'm really optimistic about this news.

    A bank that values service design/design thinking so much that it purchased the pioneers of user experience.

    That's gotta be good news.

    0 points
    • Simon Vansintjan, over 5 years ago

      I choose to believe that the folks at Adaptive Path would only make the transition if they knew they weren't going to be building out dark patterns for banking systems.

      2 points
  • Emelyn BakerEmelyn Baker, over 5 years ago

    Considering these are the guys that run UX Week and a ton of other awesome service design events, this is a pretty unexpected and strange move.

    Good luck to the team. I hope they succeed on delivering a high-class experience to their new customer base.

    0 points