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Products screaming for redesign

7 years ago from , Web/mobile designer

Hey guys,

I'm quite sure, you all have at least one website, mobile app or even real product you use in everyday life that really needs to be redesigned. So, name a product that you like or need to use and it is very poorly designed! :)

47 comments

  • Noam ElbazNoam Elbaz, 7 years ago

    Public Transportation.

    24 points
  • Ohad RonOhad Ron, almost 7 years ago

    ATMs ! Slow, confusing and intimidating.

    Even better - money itself.

    8 points
    • Geri ReidGeri Reid, almost 7 years ago

      +1 for ATMs. Such outdated interfaces. Wouldn't it be useful if they remembered your last transaction and offered you the same service on the home screen (I nearly always withdraw the same amount).

      Also TV remote controls, which just grow increasingly less intuitive with more and more buttons. The clicker that has evolved is clearly not the best means of input for a digital TV that offers so much functionality.

      Last for me is parking meters. Hilariously bad UI and user journey.

      2 points
      • Javan GriffithsJavan Griffiths, almost 7 years ago

        An Australian Banks ATMs let u save a favorite transaction and it appears on the Home screen such a great feature hate using other banks ATMs now that don't have this.

        0 points
      • barry saundersbarry saunders, almost 7 years ago

        ATMs are usually pretty restricted in what they can do design-wise because they're meant to be consistent - otherwise blind or limited-sight users have real trouble with them. Unfortunately in australia a lot of them aren't consistent, or they use touch screens - which is a huge pain for users with vision difficulties.

        0 points
      • Account deleted almost 7 years ago

        ATM: Bank of America ATMs are pretty good around me. You put your card in and it gives you a few options for cash under the pin dialogue. So, most of the time, I swipe, enter PIN, and tap the $80 button and I'm out the door (when you choose one of those options it does not allow you to do another transaction).

        Remote: Agreed. I've found that getting a decent all-in-one (i.e.: Logitech) is a great step in the right direction. Mine has a touch screen that activates my TV, XBOX, ATV, etc... and then shows customized things depending on the activity. For example, if I select "Watch TV", it boots up my receiver, my TV, etc... and then the screen shows channels I favorited. I do think it's only a matter of time though that the number buttons disappear on most remotes since so much is channeled through using a guide now.

        0 points
    • Sam SolomonSam Solomon, almost 7 years ago

      Interestingly enough, I've been pleasantly surprised with the Wells Fargo ATM interfaces. They even wish you a happy birthday +/- the week of your birthday!

      1 point
    • Shaun TollertonShaun Tollerton, almost 7 years ago

      Bring on Bitcoin.

      0 points
  • Jason BlockJason Block, 7 years ago (edited 7 years ago )
    • Manufacturing Execution Systems
    • Building physical circuits
    • Highways
    • Home blood sugar test systems
    • Keyboards
    • Blood testing
    • 911 dispatcher software
    8 points
  • barry saundersbarry saunders, 7 years ago

    GIMP. Somebody for the love of god fix GIMP.

    4 points
  • Jonas Maaløe, almost 7 years ago (edited almost 7 years ago )

    Calendar invitations and everything that involves handling .ics files.

    Edit - a few more:

    • Security alarm systems. Cryptic UI, no real standard across different systems and terrible audiovisual feedback during routine enabling/disabling processes. Will tear out your eardrums and notify the police as a first resort if you get confused and screw up even a single step.
    • How all devices (but especially 3/4G enabled ones) manage wifi connectivity as you move it from inside to outside the range of a network.
    • Absolutely everything about wifi and routers the second it stops "just working".
    • Notification Center in iOS Settings.
    • Torrent clients (see Popcorn Time for an example of UX done right)
    4 points
  • Tom BakkerTom Bakker, 7 years ago

    Point of sale software. The software they use in restaurants to take orders. They're always ugly and behave slow and weird.

    4 points
  • Daniel FoscoDaniel Fosco, 7 years ago

    God please, Google Adwords.

    Can someone explain them the concept of progressive disclosure? Thank you.

    3 points
  • Phil OakleyPhil Oakley, 7 years ago (edited 7 years ago )

    Email. It works, but only barely. If you look at something like Twitter, Trello or Evernote, then look at email, you think how much better the whole system could be.

    From Paul Graham's Frighteningly Ambitious Startup Ideas:

    Email was not designed to be used the way we use it now. Email is not a messaging protocol. It's a todo list. Or rather, my inbox is a todo list, and email is the way things get onto it. But it is a disastrously bad todo list.

    and

    As a todo list protocol, the new protocol should give more power to the recipient than email does. I want there to be more restrictions on what someone can put on my todo list. And when someone can put something on my todo list, I want them to tell me more about what they want from me. Do they want me to do something beyond just reading some text? How important is it? (There obviously has to be some mechanism to prevent people from saying everything is important.) When does it have to be done?

    3 points
    • Lloyd WonderLloyd Wonder, 7 years ago

      The good news there is that there will be 14 new email clients out next week "reimagining how we think about email".

      So I wouldn't be too worried on that front.

      1 point
      • Phil OakleyPhil Oakley, 7 years ago

        But we should be writing an entirely new open protocol, rather than continually reinventing email itself. That's why we're where we are today - stuck with an outdated system for the modern world.

        0 points
    • Bryce DriesengaBryce Driesenga, 7 years ago

      Agreed. I think the problem is that you can only redesign the email interface so much. It still doesn't fix the protocol issues (e.g. forced to use tables when coding emails).

      If even just Google were to create/adopt a new standard, surely others would follow?

      0 points
  • Jim SilvermanJim Silverman, almost 7 years ago

    Shoe laces

    3 points
    • Amazing RandoAmazing Rando, almost 7 years ago

      Velco is so much easier but is regarded with the same distaste that a wine connoisseur has for screw top bottles.

      2 points
  • Brian A.Brian A., almost 7 years ago (edited almost 7 years ago )

    Two immediately come to mind.

    Online Banking Systems

    It's 2014, but every banking website I've seen has an interface from 1998. None of the systems I've used have seemed in any way friendly to the average user, and accessibility is practically nonexistent. Simple is shaking things up in a very good way, but I'd love to see more institutions follow suit.

    Online Government Services

    The government is many things, but friendly is not one of them. Government websites and applications are fragmented, unwieldy, and unfriendly. Ignoring the bureaucratic quagmire, I'd love to see something like a responsive, accessible front-end framework that could be used to unify the government's online services presence.

    2 points
    • Rick ButterfieldRick Butterfield, almost 7 years ago

      I'd love it if something like gov.uk became a standard for government services, or at least some kind of starting point.

      0 points
      • Brian A.Brian A., almost 7 years ago (edited almost 7 years ago )

        The Gov.uk site is almost exactly what I'm envisioning. Pretty? Not really, but I can find what I'm looking for and it's accessible. The government is a beast of a thing, and I think it could seriously benefit from a little humanity.

        EDIT: New York City's website is surprisingly good: http://www1.nyc.gov/

        0 points
    • Jamie WilsonJamie Wilson, almost 7 years ago

      Came to add both of these. It's hard for me to believe that government websites aren't intentionally made so difficult.

      0 points
  • Hamish TaplinHamish Taplin, 7 years ago

    Television.

    2 points
    • Account deleted almost 7 years ago

      Interesting. Why?

      If anything I feel they have gotten more and more pared-down externally. For me, it's been reduced to the point that it's just a "monitor" for everything. Aside from my universal remote turning it on, I don't interact with it - or it's menu systems at all.

      Or... did you mean television as an experience?

      0 points
  • Gavin AnthonyGavin Anthony, 7 years ago

    Craigslist!

    2 points
  • Tor Løvskogen BollingmoTor Løvskogen Bollingmo, 7 years ago

    Having to be in a physical office to collaborate because most remote solutions sucks.

    2 points
  • Chris CChris C, 7 years ago (edited 7 years ago )

    I'm always surprised I never see anyone say anything about this considering the vast majority of the population uses it but...GAS PUMPS

    I have to swipe a card, Wait, Select debit or credit, Wait, Enter a PIN or zip code, Wait, Tell it if I want a car wash (if available), Wait until the pump is ready, Select the grade of gasoline, Wait, Pump the gas, Wait, Tell it if I want a receipt, Wait, Take receipt

    SO many steps. If the UI was treated more like a single process (like a form on a website) or some other clever alternative that didn't require me to spend 5 minutes pressing buttons and waiting, it would be fantastic.

    (Edit: didn't see the comment above)

    1 point
  • Chad EngleChad Engle, almost 7 years ago

    • Debit / Credit Point of Sale Systems (think gas stations, grocery stores, Target, Costco etc.)

    They are about awful. They all have their own unique pattern (pin number, cash back, confirm, are you sure you want to sell your first born?) Ones (like at Target) are impossible to click the numbers for your pin without picking up that amazing little stylus. Then, the self checkouts (like Walmart of Harris Teeter) have a touch screen AND a card reader each with their own sequence that you have to follow. (Debit card, no coupons, yes I checked under my cart, no I'm not a senior citizen, then over to the debit machine, punch in the pin, no for cashback, yes that's the correct amount, finish transaction)

    I can't help but think there HAS to be a better way.

    1 point
  • Willie MorrisWillie Morris, 7 years ago

    Toilet paper...does this not seem like a barbaric thing to anyone else? I'm not advocating for the three seashells either.

    1 point
  • Gonçalo MoraisGonçalo Morais, almost 7 years ago

    Portugal’s IRS website.

    1 point
  • Cosmin BadeaCosmin Badea, 7 years ago

    The voting system.

    Something I was reminded of just last Sunday. It baffles me how schlerotic the system still is and how crappy the experience. As a user, I'd like to see a much stronger shift to e-voting and remote e-voting in particular.

    1 point
  • Derryl CarterDerryl Carter, almost 7 years ago

    Department of Motor Vehicles

    0 points
  • Tyson KingsburyTyson Kingsbury, almost 7 years ago

    just getting error messages.... wish i could see it...love me some reddit :)

    0 points
  • Clay MacTavishClay MacTavish, 7 years ago

    VirtualBox - Looks like old version of esoteric Linux distro PHP logo - not really a product per se, however, every time I look at it I cringe.

    0 points
  • Lloyd WonderLloyd Wonder, 7 years ago

    Digital signature pads. Just thought about these when I was looking at my license.

    None of them are as responsive as they could be and they're all more than a little confusing.

    0 points
  • Noam ElbazNoam Elbaz, 7 years ago

    Color Palette Pickers on Photoshop

    0 points
  • Mihai SerbanMihai Serban, 7 years ago

    Adobe Connect

    0 points
  • Dannie MadsenDannie Madsen, 7 years ago

    Pinterest app (andriod)

    http://bit.ly/1kndNf0 They have 50-50 of text and images but I would expect it to be all images. Their design is just scaled down. So instead of practising continuous design that could give the users the same experience they are now left with the same display :)

    Is it different on iPhones? Can anyone confirm?

    0 points
  • Sjors TimmerSjors Timmer, 7 years ago (edited 7 years ago )

    Almost all software that is currently available for people with a handicap or a medical condition.

    It might take a bit more time to do your research than say redesign Skype, but hey, you might actually make a difference.

    Some already mentioned by Jason: https://news.layervault.com/comments/70451

    By audio/text readers might be a good one too. What I heard from my colleagues it's very hard to test software for its suitability for the visually impaired.

    0 points
    • Lloyd WonderLloyd Wonder, 7 years ago

      This medium post, one of the few I could enjoy, speaks on that a bit.

      I forgot what it was that I was looking into after I read it but the research is definitely harder but I remember think it'd be great to rework a few of those. Or see someone else give them a shot.

      1 point
  • Sam SolomonSam Solomon, 7 years ago

    http://www.gotoadvantage.com/

    0 points
  • Andy LeverenzAndy Leverenz, almost 7 years ago

    Adobe primarily. They need to simplify their UI to really start competing with up and coming apps.

    The same goes for LinkedIn in terms of other social media platforms (facebook, twitter, google plus, etc...)

    Skype for sure. It's not user friendly in terms of UX. I can't complain of the call quality though. Way better than GoToMeeting.

    And now that I mention it. GoToMeeting desperately needs a redesign. Maybe I'll do a case study :)

    Check out my LinkedIn redesign - www.justalever.com/work/linkedin-casestudy

    0 points
  • Mark MMark M, 7 years ago

    IMDB & Reddit

    0 points