Seems like this problem solver needs some entrepreneurial spirit... if change from within a large company is hard, why not force them to change by making a competing service that does exactly what this article suggests?
I'm going to guess that the response involves internal politics at every level.
In so many companies, especially ones as old as this, the way things are done and the number of people they involve are just massive. It's like a shanty town; one bit is built in one way but the acceleration of the builds is unprecedented and so things are built over each other until what you have an enormous beast where making changes is difficult and risky.
I suspect the researched redesign is spot on in terms of the literal methods needed to make a change like this (I was very impressed with the section on printing), but the designer can never truly understand the exact problems faced.
I only hope that redesigns of this nature can over time, prompt answers and rethinks from the genuine companies they try to emulate.
A redesign that's actually well-thought out and well-researched, instead of jockeying around in Photoshop for 2 hours? I hope this becomes a trend.
Disclosure: I work for Live Nation Labs a division of Live Nation. Live Nation also owns Ticketmaster.
It's being worked on, but it's rather complex. The solutions presented, while thorough, rational, and designed with heuristics, are lacking a lot of context for this to be feasible. This context is hard to gain and take into consideration without working in live music and interacting with the infrastructure first-hand with different business stakeholders.
I am composing a long-form response that has some detail providing context as to how complex ticketing really is. I wish changes like this were simple to implement, but they are not. 30+ year old infrastructure and independently and Live Nation owned and operated venues with their own admission processes and stakeholders prevent lots of change.
".. are lacking a lot of context for this .." really looking forward to read your reply about it.
Really interested in hearing about this. Can't wait to read more. Also, cool job!
^ this is why designer news is rad.
be very careful when responding publicly. remember the dustin curtis/mr. x/american airlines saga? dude got fired.
Thanks for your concern Jim. I definitely remember that incident and am cognizant of the information in the response I will be sharing. None of it is secret or hidden from the public. It's just never really considered in designing a solution as the author presented.
Thank you. I have explained this countless times to people who appreciate student and fake design pieces - and further compare them with the real design. Fake work is just that - an experimental practice. They are solving a different set of problems. With the large scale and lack of full context, the design although with extensive research is just as good as wild educated guess.
I can't wait to read your response.
I enjoy (consuming and creating) independent conceptual work as much as anyone else; and well researched work that's solving a problem/pain point is always more interesting to me.
Working within constraints can really bring out true creativity and great designs. I look forward to hearing more context and see any incremental concepts pushed forward after this
This is great. A lot has been discussed about redesigning airline boarding passes, too.
These problematic designs seem to be the result of technological constraints which are now, seemingly, no longer constraints. However, what would it cost for every airport to replace their printers, every gig venue to replace theirs?
Maybe that's besides the point. Why aren't we just using passbook or similar digital ticket/pass/card services, with printed receipts or these crappy willcall tickets only as backup if our phone batteries run out?
Edit: here's a link to the boarding passes - I'm sure most of you will remember this: http://passfail.squarespace.com
That article was super interesting! Well done!
This guy did a great job, it's so simple and so beautiful.
I'm typically not a fan of 'redesigns' but this redesign focuses on real-world solutions versus using a particular grid, color scheme or printing technique. Great job.
I know some folks here will say that his concept looks like a receipt but still much better than Tickermasters one. Also kudos for his research!
One of the worst example I've ever seen is here in germany. The cinemaxx tickets http://instagram.com/p/fYc4H5TAkm/
looks more like a receipt than a ticket.
Oh yea. Needless line breaks aswell. But the all the touch points are sick, not the ticket only.
this is shockingly thorough, well researched and well executed. the only problem is that i doubt ticketmaster cares at all.