First, I'd like to say, excellent work pushing to production. It looks visually stunning and the use of type is tasteful. The mobile breakpoint also comes off beautiful.
I'm not sure if I am convinced about the hierarchy of the content.
It seems the purpose of the site is to serve as a soft marketing tool to recruit more designers to work with Intercom. I would reposition the "What we believe" and "How we work" buckets higher up, above the blog posts and case studies. For me, when discerning what company I work with, it's so important for me to see how serious the company is about design. I can understand that best through a good vision for design.
Perhaps even a table of contents for the page so that I know what to expect immediately as soon as I jump in.
Having a "Learn more about intercom" or creating a brief aside about Intercom and the type of product it is can also speak better to the challenges designers would face while working with the company.
I noticed that the Learn More links go to Google Docs links, which are probably like internal wiki links. The page would find more value integrating that content directly, even it's a subpage. At the very least, the design process looks so well thought out, I wonder if that was considered for implementation.
Finally, just for overall visual hierarchy, I'd recommend that some of the descriptions and subtext have a softer color, so that the most important text is readable on a quick scroll.
I hope some of this feedback helps! Thanks again for a great product. If y'all had a remote position, I'd jump right in and apply :)
You summarized many of my observations.
Hi there! I'm one of the people who worked on this site, along with Gustavs, who posted this link. We're excited to share out a lot of the tools and ideas that have helped us design and build Intercom over the past 8 years.
Got any questions or comments? Let us know!
This is simply fantastic — great job!
A lovely balance providing a concise overview of who you are as a team and insightful for visitors who dive into the content. Found the how we work documents very interesting.