16 comments

  • Mattan IngramMattan Ingram, 1 year ago

    Ew, that answer to the low contrast situation. I've always gotten an icky vibe from Superhuman, and the recent privacy drama around them and the answer that it is low contrast to be "sexy" makes me dislike them so much more.

    J and K however are widely used in just about any list based app for going up and down. It's not unique to Superhuman and has been around for a long time. Also the behavior of jumping to another email without going back to the inbox is standard across most email clients I've used, not sure how that is a selling point for Superhuman.

    The one new feature appears to be sending by timezone, otherwise it looks like Superhuman is just hype with nothing really behind it. Google Inbox was better than this.

    1 point
    • LX Lavallee, 1 year ago

      Totally understandable... Let's see how they cope with all of this!

      0 points
    • Sacha GreifSacha Greif, 1 year ago

      Overriding your Gmail page without asking you is also kinda scummy.

      3 points
      • LX LavalleeLX Lavallee, 1 year ago

        Hi Sacha, honestly it depends how you see it. If you pay 30$/month for an email service and for some reason, old brain habits kick in, and you just type in gmail.com, it's a good way of bringing you back to a service that saves you time (2x) (and that you pay for!).

        Plus you have the choice to "check" Remember my choice so you're no longer bothered by it.

        If it were a freemium app or a trial, I'd be 100% on your side.

        0 points
        • Sacha GreifSacha Greif, 1 year ago

          It's indicative of a lack of respect for the user. "Hey we know better than you so we'll override Gmail with our own splash screen". This kind of philosophy works great… until it doesn't.

          2 points
          • LX LavalleeLX Lavallee, 1 year ago

            I don't disagree, but again, I believe there are two sides of this story.

            Some people do become better and faster at writing emails with this app. So as long as it makes your life better, it's hard to be totally against it.

            I'd be curious to hear more people about this!

            0 points
            • Otomar NemecekOtomar Nemecek, 1 year ago

              Not really sure why are you promoting such dark pattern and making it sound like a good thing. Imagine everyone would do this. That’d start a World War. This is a first presentation from you which I somehow doubt it’s not sponsored. Or maybe you are too hyped that you got invite. It just doesn’t feel honest. Otherwise I like what you do. Keep at it.

              0 points
              • LX LavalleeLX Lavallee, 1 year ago

                Agreed. My goal is definitely not to promote any products, but to educate the product community as to what the best product practices are.

                That’s why I’ve decided to change the last slide (after your feedback and Sacha’s) and ask the viewers what they thought of the extension overriding gmail. Good or Bad?

                PS: I can understand how it looked… but I confirm Superhuman did not sponsor the case study. Hopefully, it’s better now.

                Cheers, and thanks again to you guys for your feedback.

                0 points
          • LX LavalleeLX Lavallee, 1 year ago

            Hey Sacha, based on your feedback, I've actually adjusted the last slide! See comment above

            0 points
  • Jerry TJerry T, 1 year ago

    Well done. I'm impressed that they have reps doing onboarding calls like that for everyone… it doesn't seem scalable, no?

    PS: I'm curious: is this case study sponsored by Superhuman?

    0 points
    • LX Lavallee, 1 year ago

      Hey Jerry, I had my doubts as well, but it seems like they plan to scale the 1-on-1 call. They have a lot of side benefits like retention and power usage as explained at the beginning.

      Good question! I'm going to add it in the notes, but no the case study wasn't sponsored by Superhuman!

      Cheers

      1 point
  • James O., 1 year ago

    Hey Louis, thanks for the share. It's actually nice to finally see what Superhuman is all about. I've been on the waiting list for a while...

    0 points
    • LX Lavallee, 1 year ago

      Haha don't give up James... I actually got lucky!

      I'm curious, after seeing the interface a bit... what did you think?

      0 points
      • James O., 1 year ago

        A bit disappointed on the UI as you mentioned... hopefully they fix that.

        0 points
    • Corey GinnivanCorey Ginnivan, 1 year ago

      If you just tweet out asking you'd love to jump in then most likely someone will get you in. Users who have Superhuman can invite anyone.

      1 point