11 comments

  • Johnny JuiceJohnny Juice, 1 year ago

    We've hired Accenture for a similar scale project and had a very similar experience where our legal teams had to get involved. =(

    13 points
  • Dexter W, 1 year ago

    I am not in the consulting or agency space, but if you embark on a large product redesign, how could you not enforce some kind of design system for your own sanity?

    "The specs called for a common core of libraries to be "a fundamental principle of the design"... Accenture, well, completely ignored that, according to Hertz."

    "the defects in the front end development code were so pervasive that all of Accenture’s work on that component had to be scrapped." (It was using Angular 2.)"

    4 points
    • Brendan Appe, 1 year ago

      You need people leading the project who understand the value of a design system. This sometimes isn't the case.

      1 point
  • Zsolt KZsolt K, 1 year ago

    Never hire a huge generic consulting firm for a technology / design project.

    3 points
  • Paul HermannPaul Hermann, 1 year ago

    Accenture also failed to test the software, Hertz claimed, and when it did do tests "they were seriously inadequate, to the point of being misleading." It didn't do real-world testing, we're told, and it didn’t do error handling.

    3 points
  • Dennis Weinhardt, 1 year ago

    So. much. money.

    What a story... oh boy :/

    2 points
  • stephen fstephen f, 1 year ago

    Jesus, what an expensive mess!!

    Out of curiosity, who did they hire after? or are they still operating on there old website?

    1 point
  • Marija DubrovskaMarija Dubrovska, 1 year ago

    This is how companies (like Hertz here) will be loosing confidence in design thinking, design systems, designers themselves, etc.

    0 points
  • Kevin OliveiraKevin Oliveira, 1 year ago

    Honestly not surprised. Seen this a handful of times just at places I've worked. TCS is the worst offender in my experience

    0 points
  • Anand DoshiAnand Doshi, 1 year ago

    I wonder if consulting firms use any kind of iterative approach. A lot of these problems could have been caught in the first few months of the project.

    0 points