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United States Postal Service—redesigning an american institution (grand-army.com)

almost 9 years ago from Matt Achariam, Intent Renderer

  • Dave LucianoDave Luciano, almost 9 years ago

    In my opinion, the design problem that needs solving most with USPS isn't how their menus look in post offices, but rather the experience itself of mailing something. Most importantly, making it easier to answer the question: how much will it cost to ship this thing?

    The design linked here is overwhelming because the options available are overwhelming...

    1 point
    • Miguel Solorio, almost 9 years ago

      I think everyone agrees that the USPS has a systemic problem, but what we're addressing here is the design to that problem. Does this design improve the problem or does it make it worse? Are we trying to solve the problem or are we just making the problem look pretty? Your question is spot on about the experience of shipping something and I believe that our jobs as designers should be to constantly ask ourselves those types of questions.

      0 points