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AMA: I'm Frank Chimero—a designer, writer, speaker, and picturemaker person. I just started a design studio named Another. Etc etc etc.

over 9 years ago from Frank Chimero, Designer

  • Luke MillerLuke Miller, over 9 years ago

    It seems utility is a concept you noodle on. What do you think of usability and user testing?

    0 points
    • Frank ChimeroFrank Chimero, over 9 years ago

      I think it's great! Sometimes frustrating, but what isn't?

      1 point
      • Jenny MaJenny Ma, over 9 years ago

        Hi Frank!

        Thanks for AMA'ing! Your writing continually empowers me. Your articles are the first thing I look for when in need of preemptively mellowing out an incoming "I'd rather be a happy barista" crisis.

        As a product designer for a user research company, I can't help but ask... what specifically gets frustrating to you about user research and testing?

        Cheers!! Jenny

        0 points
        • Frank ChimeroFrank Chimero, over 9 years ago

          Well, sometimes it is frustrating to have conclusive evidence about how you were wrong. Of course, that is the JOB of user research and testing. :)

          2 points
          • Jenny MaJenny Ma, over 9 years ago

            Ha! So it is. Are you able to share one or more of those instances where you have been proven wrong? Or just the one that was the most traumatic to discover?

            0 points