Site Design: Stripe Checkout(stripe.com)

over 6 years ago from Karolina Szczur, Product Design Lead at Calibre

  • Parker MooreParker Moore, over 6 years ago

    Site looks very similar to Ratchet's. And the product design itself needs a lot of work. I used it the other day via Instapaper and it was a poor experience overall:

    1. I had no idea who I was giving my credit card to, because the design didn't look the same as Instapaper's. I had to look at the source code to see that the JavaScript was pointing to Stripe. As a consumer who cares about his security, I was turned off initially because I had no idea who I was giving my CC info to.
    2. There was no evidence that my submission was sent over a secure connection. Without SSL, my credit card information would be traveling all around the country without any protection. This is a serious problem.

    The site is pretty, but it leaves me highly skeptical.

    2 points
    • James Young, over 6 years ago

      Be interesting to see how these concerns are addressed as I had similar thoughts. Lovely visual design and demo but ultimately these points are significant to say the least.

      0 points
    • Tom HareTom Hare, over 6 years ago

      There's a delicate balancing act between clean UI and instilling confidence through familiarity. Paypal takes the opposite approach; ugly UI but is recognisable enough that people trust it instantly (rightly or wrongly).

      I think we can all agree Stripe is a top-notch service and hopefully 'the future', but they've still got a long way to go getting into the public consciousness and gaining that trust.

      0 points
    • Jim SilvermanJim Silverman, over 6 years ago (edited over 6 years ago )

      redacted

      0 points