Case Study: Banking Back-Office UX Transformation Allows to Expand Globally(

over 2 years ago from Alex Kreger, CEO/UX Strategist at

  • Alex KregerAlex Kreger, over 2 years ago

    In the past six months, a banking software vendor company, ITTI Digital, has undergone a massive transformation. They partnered with UXDA to completely reinvent a 15-year-old core-banking solution. This transformation has ensured a dramatic increase in banking's service speed, employee productivity and customer satisfaction. The learning curve of banking employees has been reduced from several weeks to a few hours. Also, the potential for costly human errors has been significantly decreased. The new core banking solution has provided ITTI Digital with the opportunity to expand in the global market. With ITTI Digital’s permission, we are sharing an exclusive step-by-step case study on designing a next-generation banking back office that will definitely become a game changer in the industry.

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