• Andy Dent, 10 months ago

    Firstly, is there a QA or support department and/or issue tracking system?

    Those people can be your lifesavers and champions. In most companies they are under-respected and often not heard. Support in particular will have the best feel for what confuses users in the current product. Start with their stories.

    As a startup, they may not have an organised support department, so ask who has been doing support?

    8 points