• Steve O'ConnorSteve O'Connor, 1 year ago

    This where I get pedantic and suggest it's not user testing, it's usability testing. The aim is to test the usability of your product, not test the users.

    1 point
    • Andrew C, 1 year ago

      Not exactly. User Testing seems to be a broadly encompassing term (much like User Experience Design) — for instance is card sorting usability testing? Not exactly. Is ethnographic research usability testing? No not at all. Usability benchmarking is probably the best way to get non-product people to understand the value of research, because watching users struggle to use something they're responsible for is generally deeply embarrassing.

      User Testing is a bunch of activities product professionals can use to uncover true sentiment and opportunities for a product to address.

      1 point
      • Steve O'ConnorSteve O'Connor, 1 year ago

        TO me User Testing is testing user opinion - best for deciding if a product is even needed or wanted. Usability Testing could include card sorting but, yes, not ethnography. However, the article detail seems to conflate the two, which was really the point I was making.

        0 points