• Pol KuijkenPol Kuijken, over 3 years ago

    Hi Jess, thanks for that.

    Fair point about user feedback heavily tying in with product roadmap. This is how we're currently handling things. When users bring up issues, we create a task for it (e.g. "Pricing table unclear") and add a link to the conversation. As more similar issues pop up we put them in the same task and update the task description as our idea of the problem evolves.

    It works, but it still feels like we're shoehorning userfeedback collection into a roadmap/task tool, whereas we'd prefer something that works the other way.

    Thanks a lot for those links, I'll give them all a try!

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