Argue with your customers(

2 years ago from Nathan Kontny

  • Jim SilvermanJim Silverman, 2 years ago

    It may be just my misunderstanding from an outsider's perspective, but you described the example interview as jarring enough to make your jaw drop. The phrasing and context makes it feel very abrasive.

    2 points
    • Nathan KontnyNathan Kontny, 2 years ago

      My jaw dropped from surprise. From years of "the customer is always right" and "just say yes.". It isn't customary to hear someone say to one of your customers "It doesn't sound like you should even be paying us". My reaction wasn't from someone being abrasive to my customer. It's shock from someone sowing doubt in my customers mind why they even bother paying me.

      I look at this discussion here. You're arguing with me. I haven't felt it abrasive at all.

      It's not something I'm advocating.

      1 point