• Jess EddyJess Eddy, over 3 years ago

    Definitely a common issue!

    I'd encourage you to think about user feedback in themes with regards to how it applies to the product. Since user feedback is tightly integrated with a roadmap, you might want to check out some of the road mapping apps to see if they can accommodate your needs.

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    • Pol KuijkenPol Kuijken, over 3 years ago

      Hi Jess, thanks for that.

      Fair point about user feedback heavily tying in with product roadmap. This is how we're currently handling things. When users bring up issues, we create a task for it (e.g. "Pricing table unclear") and add a link to the conversation. As more similar issues pop up we put them in the same task and update the task description as our idea of the problem evolves.

      It works, but it still feels like we're shoehorning userfeedback collection into a roadmap/task tool, whereas we'd prefer something that works the other way.

      Thanks a lot for those links, I'll give them all a try!

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