• Robert Williams, 1 year ago

    Interesting, how could bad UX mean not being able to pay for the product?

    This is the exact assumption I think designers make that seems obvious to them, but would benefit the rest of the world if it were made explicit.

    0 points
    • Nikhil Vootkur, 1 year ago

      I actually just had this experience with Carbonmade. When trying to find a way to upgrade my account, I was unable to find the interface for upgrading. In this case, poor design lost them 12 dollars a month.

      1 point
    • Noah MittmanNoah Mittman, 1 year ago

      One service provider's site had a dropdown to enter the expiry year of my credit card, which was missing from their options. Any UX designer of any level would have caught this.

      0 points