How do you bill for site maintenance?

4 years ago from Steve Orchosky, Digital Designer & Illustrator

  • Gavin JonesGavin Jones, almost 4 years ago

    I use an exhaustive Service Level Agreement contract, which details exactly what the client receives for a monthly fee. In a nutshell they generally cover uptime support, backups, general maintenance/bug-fixing, and user/admin support.

    As example, one client gets 4 hours of one-to-one support included in their SLA. Basically to do standard CMS activities which they could actually do themselves.

    If anything is more than a simple change, we draw up a new project for the work.

    This method ensures I have guaranteed income from several sources per month at a fixed rate. These retainers enable me to take holidays and forecast easier.

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