How do you bill for site maintenance?

4 years ago from Steve Orchosky, Digital Designer & Illustrator

  • BAKA .kidBAKA .kid, 4 years ago

    for this specific task, i sell batched hours, usually in 8 hour blocks (being a full working day). i always say upfront how long i think tasks will take, and re-invoice when there is 2 hours or so left, depending how quickly the client burns through the time.

    this is the only one that has worked for me and kept my clients happy too. i used to do monthly billing, but clients often felt like they were paying more than they should, and the reality of it is that with the batch of hours, i end up invoicing more frequently and getting paid more, for the same workload.

    3 points
    • Steve OrchoskySteve Orchosky, 4 years ago

      Thanks, that's exactly the type of response I'm looking for. I totally agree a month can be overwhelming unless a client has a lot of work prepared and are eager to get started. However that seems like it's unlikely, especially since a lot of the clients I've had are startups and new to running a website.

      0 points
      • BAKA .kidBAKA .kid, 4 years ago

        yeah, thats my feelings too. the batch of hours means they have easy access to you if need be, it feels like a retainer, without being a - we will take your money every month -kind of thing. (also, just realised you also started the illustrator thread too! right down my alley)

        1 point