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AMA: Karri Saarinen, Designer - Creating Design Systems at Airbnb

over 7 years ago from Karri Saarinen, Design System Lead at Airbnb

  • Jake Cohn, over 7 years ago (edited over 7 years ago )

    Hey Karri - How important do you think the messaging part of your service is when travelers are deciding which BNB to book? Do you think the importance will grow alongside the importance of AI, and can you design the messaging experience to be even more convenient for both sides?

    2 points
    • Karri SaarinenKarri Saarinen, over 7 years ago

      Hey Jake :)

      We generally want people to feel at home in unique places and meet local people when they travel. Personally, I think messaging plays a huge role in this since before you are actually at the place, you will connect with the host. I think there is a lot of opportunity for AI to help make these conversations more efficient but lot of Airbnb is about the human element in these relationships.

      2 points