We're in transition at our company right now to Slack from HipChat. HipChat's constant slowness, unreliability, and god-awful search lead to a worse experience than Slack. UX isn't skin deep or even information architecture deep. It also has a ton to do with how straightforward, easy and expected the app is to use. (Not to mention the lack of a decently modern visual design.) Just try to search for a private message from someone who isn't at the company anymore, or for something 6+ months ago. Good luck.
Slack focused on speed and reliability – which are paramount – and added in a fresh, fun interface to boot. The #slackmovement is quickly spreading through our entire company.
We're in transition at our company right now to Slack from HipChat. HipChat's constant slowness, unreliability, and god-awful search lead to a worse experience than Slack. UX isn't skin deep or even information architecture deep. It also has a ton to do with how straightforward, easy and expected the app is to use. (Not to mention the lack of a decently modern visual design.) Just try to search for a private message from someone who isn't at the company anymore, or for something 6+ months ago. Good luck.
Slack focused on speed and reliability – which are paramount – and added in a fresh, fun interface to boot. The #slackmovement is quickly spreading through our entire company.