• Declan de WetDeclan de Wet, over 6 years ago

    First National Bank: https://fnb.co.za

    The design is a little whack, and it does have a few UX "don't"s littered around here and there, but for the most part, it's functional to the simplest degree once you've used it a little bit. Their app is also great.

    This bank's UX principles might not beat banks in the global market, but they're leading the UX & innovation terms in South Africa.

    Customer service is also great, I once had an annoying friend with me when requesting a new card who kept mouthing off obscenities in a lame attempt to "troll" me, and the bank teller very kindly offered to slap him around a bit for me. I politely declined, but the thought counts. :D

    1 point