How Bad UX Killed Jenny(medium.com)

6 years ago from Jonathan Shariat, Designer @ Google | Author @ O'Reilly | Podcaster @ DesignReview

  • Mitch Malone, 6 years ago

    There's a lot to be done. Sometimes, I think maybe the best thing to do is just blow up the entire ecosystem and start over.

    Aside from just solid UI design, I think there needs to be innovations in business models for healthcare systems. We're starting to see these emerge. One model that I'm inspired by is direct primary care which removes a lot of the administrative costs to healthcare and changes incentives from volume-based care to patient-based care. With this model, it doesn't matter how many patients you see in a day (which leads to 10min appointments and poor care). What matters is how well are your patients doing.

    Sometimes, the best thing to do for a patient is to do nothing. But that won't get a doctor paid, even if they know it's in the patient's best interest. So they order unnecessary tests and procedures they can bill for. Direct care removes this kind of incentive.

    Iora Health is a company attempting to get direct care models in place.

    One Medical is also disrupting the traditional care model.

    From a UX perspective, I think unbundled, single-purpose product experiences that are so common in consumer apps today will start to permeate in the healthcare space. As I mentioned before, ListRunner is doing this.

    In general, healthcare is getting a lot of VC recently so I wouldn't be surprised if we start seeing these things sooner than later.

    Hale Health has a really cool telemedicine product that I'm excited to try out.

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