How Bad UX Killed Jenny(medium.com)

6 years ago from Jonathan Shariat, Designer @ Google | Author @ O'Reilly | Podcaster @ DesignReview

  • Nathan HueningNathan Huening, almost 6 years ago

    Jonathan, thanks for sharing. Agreed with how heartbreaking the UI is for mission-critical systems.

    I admit I have a hard time with your conclusions, though: as far as unsolicited redesigns go, we need fewer of those in the world, not more. I can't condone spec work and as bad as those UIs are, without an intimate understanding or appreciation of both the user needs and business objectives, we can't possibly claim to know which insights should inform our design decisions.

    Stated differently: without data, we're talking decoration, not design, no matter how pretty it looks.

    2 points