How Bad UX Killed Jenny(medium.com)

6 years ago from Jonathan Shariat, Designer @ Google | Author @ O'Reilly | Podcaster @ DesignReview

  • Jonathan ShariatJonathan Shariat, 6 years ago

    I somewhat agree. I think empathy can align with profits. I think once startup systems come into the market with better UX, patients will flock to them. There will be no stopping them.

    1 point
    • Tim GauthierTim Gauthier, almost 6 years ago

      the thing is patients don't have a choice, and they especially are not in a situation to flock to those systems when they are in need of medical care. I think the solution is to enter into markets overseas, to prove the quality, then into the teaching systems and schools, and then into new hospitals and training hospitals. It has to be designed to be slow so that you don't over burden the already overburdened health workers, and it has to be similar to systems they already know, but still better. It will take thousands of layers of iterations to slowly pare the system down to the needs of the medical staff, but it can work.

      1 point