I design in enterprise UX as well. One of the biggest challenges to overcome is the lack of a design-driven culture.
Agree, especially from the senior level
In my enterprise, the business model is to farm everything out at a project level. So there's no consistency in team, development tools or results.
Until business leaders see value (and not cost) in a customer-centric (not 'just' design-driven) culture, it will be a challenge for any large organization to do great UX.
It is a long, iterative process that must be built on small successes. Next quarter profit focus means that in many large organizations, UX must be championed and moved forward via guerrilla methods. It also helps if leadership/clients believe the data they are presented. ~_^
I've been looking at the uk.gov intranet teams as inspiration on moving my successful work process out to others.
And why you shouldn't? Sometimes stuck with designing for old technology. You can't make Classic .NET applications look good.
Great article. The aesthetic bias has made its way from consumer products and ugly designs are no longer OK in business products. Placemeter is looking for people with this exact fire in their belly. Just posted the job to the board today if you're interested.
I am also working to bring better design/ux to enterprise. It has been quite enjoyable and some of the most challenging and rewarding work I have done.
We own the products we are placing in enterprise environments, so it gives us lots of creative freedom.
Also if something like this interests you, we are looking to add a few more designers to the team.
Thanks for writing this...a great reminder that enterprise UX doesn't have to be boring and unfulfilling!
Edit Realized you weren't the author, but thanks for posting nonetheless!