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DesignerNews is billing my credit card and not displaying the job post

5 days ago from , Designer

I have been trying to publish a job post on this platform since last week. Every time I tried, I got a red 500 error screen.

I tried more than 10 times and always got the same result. I sent you an email asking for support on this (hello@designernews.co), no luck, never replied back. Also, I can't even remove my credit card because the "Remove card" button doesn't work.

Today I called my bank and ask if there were some sort of issue with my card. It turns out you have been billing my credit card (around 11 times already, which is more than $2000) and you never published the job on the platform.

Is this even legal? Can you please fix your platform and refund my money?

8 comments

  • Matthew Hollingsworth, 4 days ago

    By way of follow up here: All of the payments have been refunded and we will get the job live for free because of the error.

    Apologies from our side here, we did not see an email come through related to this on the support channel. We should have caught this earlier though - that's on us.

    I've followed up via email here also.

    2 points
    • , 4 days ago

      Thanks :)

      0 points
    • Ryan B, 4 days ago

      Shocking that it took this post for you to get this resolved. It's such a shame to watch DN just go downhill for the past 1-2 years or so.

      4 points
  • , 5 days ago

    Thanks to the people who upvoted this. Still no answer, no refund, no job published either.

    0 points
  • Stefan TrkuljaStefan Trkulja, 5 days ago

    Jesus.

    0 points
  • Dan GDan G, 5 days ago

    Upvoted for visibility but I imagine this will be deleted.

    0 points