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over 9 years ago from Murat Mutlu, Product Designer, co-founder of @marvelapp
Flown a lot recently too, and having a boarding pass on my phone is indispensable.
Passes may have changed, however the whole industry is crying for a major disruption.
Things are pretty much the same for decades.
With that said, the opportunities to innovate by re-designing every aspect of the industry are more than a lot.
Disrupting the airline industry is incredibly hard — not only most of the market is in the hands of handful of huge corporations creating extremely locked in systems and platforms (vide: Sabre Airline Solutions). Not to mention everything is also extremely regulated for obvious reasons.
True, however progress will come eventually.
Do you imagine humanity using planes and 'paper' (passes) for traveling in 20 years from now?
All it takes is a brave "Jobs" or "Musk" to trigger the first wave of change.
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Boarding Pass/Fail also contains various boarding pass re-design attempts for the past couple years. One issue they brought up is that boarding passes are often printed on thermal printers which have some limitations.
What’s interesting to me is that boarding passes have dramatically changed in the past couple years. Having flown recently, I was surprised by the number of people (including myself) who now use their phone and electronic boarding passes. These are better designed than paper ones and can have up-to-date information (gate, departure time, delays, etc).