One more Digital Agency Handbook

over 3 years ago from Rui Sereno, Partner @

  • Rui Sereno, over 3 years ago

    Hey Ben. Thank you for your interest.

    I’d like to start by pointing you out to this blog post about the Handbook:

    Just in case you haven’t read it, it sort of explains why we’ve done it, the benefits it brought, and why we made it public. It also refers the 2 good examples that inspired us: one is thoughtbot, the other is to hard to type, Bakken & Baeck if I’m not mistaken.

    Anyway, to your point, we’ve been following roughly the same processes and guidelines for quite a while, evolving them along the way. However, things weren’t written down and there wasn’t a source-of-truth, go-to place that consolidated everything. Then as we grew, with more people joining in, more people to explain all the processes and guidelines, we decided to write everything down to ensure everyone’s on the same page: primarily on Notion, 100% internal, then on the website. We have even more stuff, but those can’t be disclosed.

    Everyone was involved in the Handbook, the whole team: from copywriting, to designing, to reviewing, to developing. It was an entire team effort.

    All it takes is time, defined processes, and methodology.

    I hope I answered all your questions, otherwise feel free to email me at and I’ll answer all your questions ;)

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