Dear Client, We Need To Talk(

over 6 years ago from Nurit Bahat, Art Director @Webydo

  • Marcel van Werkhoven, over 6 years ago

    Great write-up and the design of the page is also striking (which helps with articles like these ;) ). However it might work better if the tone is a bit less serious. Also, I would try to present it in a more positive way. When I communicate stuff like this to clients I always focus on their benefit. Like just recently.

    "Hi X, thank you for sending me all those e-mails with small changes. However you'll be able to keep better track of them if you add them to the Trello board or send them to me in a document we can share on Google Drive. In fact, I've already made a document to share with you 'here' with all the changes you've requested so far. Once you've reviewed everything and added all the changes to the document let me know and I'll give you a call to discuss the list, set priorities and start making the changes. That saves you (and me) quite a bit of time :)"

    Most clients simply don't know how the design or development process works or how communicating differently benefits them. If you can show them how they'll be happier clients and future assignments will go smoothly.

    0 points